Black Neck Detail Embroidered Design Satin Evening Dress

Product Description

Washing Instructions: Necessary washing instructions are included on the inner label of the product. You can get the necessary information about washing instructions and symbols here.

Delivery and Returns

🌍 Return & Exchange Procedure for International Customers

🔹 Return / Exchange Period
You can request a return or exchange within 2 business days from the date you receive the product.
The product must be unused, in resalable condition, and with its original tags attached.

🔹 Return / Exchange Conditions

An invoice must be submitted.

After the product reaches us, it will be inspected and your return or exchange request will be approved.

Return and exchange shipping costs are the responsibility of the customer.

🔹 Communication Requirement
Additionally, before initiating a return or exchange, you must contact us via our WhatsApp line.
WhatsApp: +90 541 950 87 60
Please note: If you send shipments without prior notice, our company cannot be held responsible for any customs or shipping issues that may occur.

🔹 Shipping Method

You can send your product(s) via our contracted cargo companies, DHL CARGO or FEDEX CARGO.

You may also use another courier service of your choice; however, any customs or shipping costs incurred will be entirely your responsibility.

During shipment, please make sure to write the full name, surname, and phone number used in your order on the package.

🔹 Customs Procedures

Packages must be marked as “personal shipment.”

Packages marked as commercial may face delivery delays or be returned.

Our company is not responsible for packages that are held at or returned from customs.

🔹 Damage Cases

Please always check the outer package when receiving your order.

If damage is detected, you must ask the courier to prepare a “Damage Assessment Report.”

For any damage noticed after delivery, please immediately contact the relevant courier branch to have a report prepared.

🔹 After Return / Exchange

Once the product reaches us, it will be inspected.

Upon approval, your refund will be transferred via bank, or a new product will be shipped for an exchange.

Payment options

You can purchase this product via the website by paying with a CREDIT CARD or DEBIT CARD. In external cases, you can request payment information or ONLINE PAYMENT LINK via WESTERN UNION from our WhatsApp SUPPORT line at +90 541 950 87 60.