Delivery and Returns
🌍 Return & Exchange Procedure for International Customers
🔹 Return / Exchange Period
You can request a return or exchange within 2 business days from the date you receive the product.
The product must be unused, in resalable condition, and with its original tags attached.
🔹 Return / Exchange Conditions
An invoice must be submitted.
After the product reaches us, it will be inspected and your return or exchange request will be approved.
Return and exchange shipping costs are the responsibility of the customer.
🔹 Communication Requirement
Additionally, before initiating a return or exchange, you must contact us via our WhatsApp line.
WhatsApp: +90 541 950 87 60
Please note: If you send shipments without prior notice, our company cannot be held responsible for any customs or shipping issues that may occur.
🔹 Shipping Method
You can send your product(s) via our contracted cargo companies, DHL CARGO or FEDEX CARGO.
You may also use another courier service of your choice; however, any customs or shipping costs incurred will be entirely your responsibility.
During shipment, please make sure to write the full name, surname, and phone number used in your order on the package.
🔹 Customs Procedures
Packages must be marked as “personal shipment.”
Packages marked as commercial may face delivery delays or be returned.
Our company is not responsible for packages that are held at or returned from customs.
🔹 Damage Cases
Please always check the outer package when receiving your order.
If damage is detected, you must ask the courier to prepare a “Damage Assessment Report.”
For any damage noticed after delivery, please immediately contact the relevant courier branch to have a report prepared.
🔹 After Return / Exchange
Once the product reaches us, it will be inspected.
Upon approval, your refund will be transferred via bank, or a new product will be shipped for an exchange.
Melis05.12.2024
çok tatlı bir elbise modeli çok zarif ve güzel üzerime tam oldu ve çok şık durdu kumaşı çok kaliteli kol detayları ayrı bi hava katmış çok doğru bir tercih yapmışım bu elbiseyi alarak
**** ***16.10.2024
Ich habe nach vielen Kleidern für meine Hochzeit gesucht, aber ich kann sagen, dass ich das schönste gefunden habe. Seine Form, sein Aussehen und seine Qualität sind sehr schön. Ich habe die volle Größe gekauft und sie passt sehr gut. Es ist definitiv ein Produkt, das Sie für Ihre besonderen Anlässe wählen können.
J**** L****13.10.2024
Je l'ai acheté pour le porter à la fête de fiançailles de mon cousin et le produit est d'une telle qualité que le tissu est meilleur que celui de la photo.